Privacy Policy

When you request a quote, book a clean, call, text, or email us, we collect the information you provide — typically your name, phone number, email address, service address, and details about the space you want cleaned.

When you visit our website, we automatically collect limited technical information such as your device type, browser, and general usage patterns through privacy-focused analytics. We do not use this information to identify you personally.

We use the information you provide to prepare quotes, schedule and perform cleanings, process deposits and payments, and communicate with you about your booking. We may also use it to respond to questions, resolve issues, and improve our service.

We will only send you marketing or promotional messages if you have opted in to receive them, and you can opt out at any time.

If you provide your phone number and check the consent box on our forms, you agree to receive text messages from Gantry Prime Shine related to your booking, scheduling, and — if you opt in separately — promotions. Message frequency varies, and message and data rates may apply.

You can reply STOP at any time to opt out of text messages, or reply HELP for assistance. Consent to receive texts is not a condition of purchasing any service. We do not sell or share your mobile number with third parties for their own marketing.

We do not sell your personal information. We share it only with trusted service providers who help us operate our business — for example, our booking and scheduling platform, payment processors, and communication tools — and only to the extent needed to provide our service.

We may also disclose information if required by law, to enforce our agreements, or to protect the rights, safety, and property of our clients, our team, or the public.

Our website uses minimal cookies and privacy-focused analytics to understand how visitors use the site so we can improve it. You can control cookies through your browser settings; disabling them may affect some site features.

We keep your information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We take reasonable measures to protect your information, though no method of transmission or storage is completely secure.

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of marketing communications at any time. To make a request, contact us using the details below and we will respond as required by applicable law.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, contact Gantry Prime Shine at (718) 550-2373 or info@gantryprimeshine.com. We are based in Long Island City, Queens, New York.