Service Policies

If you're not completely satisfied, please notify us within 24 hours of your service and provide clear photo evidence. We will review your images alongside our cleaner's pre- and post-service documentation. If we determine that legitimate, sizable areas were overlooked, we will return to correct those specific issues before any refund is considered.

Please note, we do not send cleaners back for minor dust or small debris. Photos must clearly show obvious, egregious missed stains or noticeably unclean areas.

Our cleaners focus their time and energy on areas that genuinely need attention. If a surface or room is already clean or appears spotless, it will not be re-cleaned unless specifically requested. This approach ensures that your appointment time is used efficiently and allows our team to concentrate on the more demanding tasks that come with standard or deep cleaning services.

Refunds are not issued automatically. They are considered only in cases where there is clear evidence that the cleaner failed to perform their duties—for example, leaving the property in significant disarray or missing large, highly visible stains or spots throughout the home. In such instances, a partial or full refund may be granted within 24 hours of receiving valid proof.

For less severe issues—such as minor missed spots, small stains, or leftover debris—we do not issue refunds, as no cleaning service is completely flawless, and minor imperfections can often be found upon close inspection. Instead, we will offer to send the same cleaner back at no additional charge to address any specific concerns you may have.

All claims must be supported by photo or video evidence from the client. Our team will compare this media with the cleaner's own documentation taken during or after the service. Based on this review, we will determine whether a return visit is justified.

Refunds will only be considered after we have had the opportunity to correct any missed areas. If, after a second cleaning, there is still evidence of extreme mess or clear neglect of duty, a partial or full refund may then be evaluated.

Cancellations made within 48 hours of the scheduled appointment may incur a fee. If the cleaner arrives and the client cancels, does not answer the door, or refuses entry, the client will be charged the greater of 50% of the job total or a $75 cancellation fee. This fee compensates for travel, equipment transport, and reserved scheduling time.

Rescheduling within 48 hours of the appointment is subject to a $75 fee.

Same-day bookings: $50 fee. Bookings made within 48 hours: $25 expedited scheduling fee.

Changing the type of service within 48 hours of the appointment may incur a $50 fee, plus any applicable price difference.

Laundry, ironing, decluttering, organizing, and similar tasks are offered as separate add-on services and are priced independently.

Quotes are based on the scope of work, not on hours worked. Hourly service is available only by mutual agreement between the company, the cleaner, and the client.